Hiver

What is Hiver

Hiver is an AI-first customer service platform designed to streamline support operations and enhance team collaboration. By transforming your inbox into a complete ticketing system, Hiver enables teams to manage support across email, live chat, and other channels seamlessly. Its intuitive interface and robust features make it a valuable tool for delivering exceptional customer service and improving operational efficiency.

Key features

• Shared inboxes for centralized communication and collaboration – Assign ownership, share notes, and track conversations across channels without duplicating emails or using messy forwards and CCs.

• AI-powered automation for routing, categorizing, and resolving queries – Automatically manage support tasks, reduce manual effort, and save time with intelligent workflows.

• Actionable insights with advanced reporting and analytics – Monitor key metrics like response times, support volume, ticket trends, and customer feedback to optimize operations.

Pros

• User-friendly interface with no technical expertise required

• Scalable for teams of all sizes and industries

• Integrates with over 100 popular apps for seamless workflows

Cons

• Advanced features may require a learning curve

• Limited customization options for niche use cases

• Requires integration with existing systems for full functionality

Who is using Hiver

Hiver is trusted by over 10,000 teams globally, including organizations in industries like education, finance, and technology. Its versatility makes it ideal for teams looking to improve customer service, streamline workflows, and enhance collaboration. Whether automating group email management, enabling live chat support, or monitoring customer feedback, Hiver serves as a reliable tool for diverse business needs. Teams like Morgan State University and Flexport have experienced reduced response times and improved customer satisfaction after adopting Hiver.

What makes Hiver unique

Hiver stands out for its ability to transform your inbox into a powerful customer service platform. With shared inboxes, teams can easily assign conversations, maintain accountability, and collaborate in real-time. By eliminating the need for clunky third-party helpdesks, Hiver allows teams to work within an interface they already know and trust, like Gmail or Outlook.

Another defining feature of Hiver is its AI-powered automation. By training AI models on past conversations and help articles, Hiver automates routine support tasks, such as categorizing issues or responding to FAQs. This not only enhances efficiency but also ensures that responses are consistent and accurate, significantly improving customer satisfaction.

Hiver also excels in delivering actionable insights. With powerful analytics tools, teams can track response times, identify ticket trends, and collect customer feedback in one centralized location. These insights help organizations optimize their support strategies and deliver a better customer experience.

Furthermore, Hiver’s integration capabilities enhance its usability. Supporting over 100 apps, including Salesforce, HubSpot, and Shopify, Hiver enables seamless collaboration and eliminates the need to jump between platforms. Whether syncing customer data or automating task assignments, Hiver fits effortlessly into existing workflows, empowering teams to maintain focus and productivity.

Conclusion

Hiver is a powerful and user-friendly customer service platform that combines advanced AI capabilities with an intuitive design to simplify support operations. By offering features like shared inboxes, AI-powered automation, and actionable insights, Hiver empowers teams to deliver exceptional customer service and achieve their goals. Whether you’re managing group emails, live chat, or other support channels, Hiver provides the tools and insights needed to streamline workflows and enhance team performance.